FAQ
Do you embroider custom patches?
Yes we do, we will need the following details to quote a custom order.
* Number of patches needed (no minimum)
*Size needed (in inches)
*Colors
*Any other details such as design requests, fonts, etc If you have any images related to a custom request you can send them to Sales@SewLuckyEmbroidery.com with the subject line "Custom order request" we will take a look and let you know if we can make them.
What is your Cancellation Policy?
Once an order is placed with Sew Lucky Embroidery, all cancellations will incur a minimum 20% cancellation fee. If the item is already in production at time of cancellation, we can not allow a cancellation or refund as product has been altered, we have spent time prepping items, printing out invoices or creating designs specifically ordered for your project, and typically can not be resold.
What about Refunds or Exchanges
Of course we always want you to be happy with your purchase.
If there is a problem with the order please let us know and we will do whatever we can to correct the problem. If we made an error and it was our fault we will replace the item at no expense to you. If the error was on your part we will replace at your expense.
I do not offer refunds on my personalized items because they are made especially for you.
I always send a proof of your item prior to making it. This is your chance to request any and all changes.
What is your Shipping Policy?
Orders typically ship in 1-2 weeks depending on the items. If you need an item faster, please contact us to see if it is an item we can expedite. ( Rush order fees may apply)
****If you would like your package insured please let us know before you submit payment and we will add it to your invoice. Once a package is shipped we can not be held responsible for how the postal service handles it.**
International Shipping - International shipments do tend to take a little longer to get to where they are going (depending on the country) and because it is almost impossible to track a package without charging enormousness shipping rates I can not control what happens to international shipments once they leave my hands. I will however provide proof of shipment upon request. ( i.e. post office receipt)
I have an item that I want one of your designs on - how does that work?
Contact us with what you would like done and what item you would like the design or monogram on. Once a price is quoted and you order you can take your items to the post office and mail them to our studio (tell the post office you want to include a return shipping label). BE SURE TO ADD TRACKING / DELIVERY CONFIRMATION AS WELL AS ANY INSURANCE YOU WANT.
Once we receive your item(s) we will notify you then do the embroidery, package them back in the same box they arrived in, add the return label and mail them back. Most items are mailed back approx 7-10 days after we receive them. If there are a lot of items to be done (like a troop of Girl Scout vests) these may take up to 14 business days.
What payment methods do you accept?
We accept Visa / MasterCard / Checks / PayPal. We use PayPal as the payment system on our site, which allows you to use their secure server regardless of your pay preference (PayPal, check, credit cards). If you are paying by check, please be advised that the product will ship once the check clears our banking system which can take up to two weeks. We can also process your order and payment via phone at 662-550-5533 please have item numbers and and font, color, and size choices ready to quicker service.
I placed an order but have not received it yet. What do I do?
Our normal turn around time for most orders is 1-2 weeks. This does not include shipping / transit time. These times may be increased during holidays. If your order was placed over 2 weeks ago you can contact us for tracking information.
If you paid via paypal you can track your order via your paypal payment.
If your order was a custom order OR a very large order turn around times will be those quoted with your order.
If you have any questions or ned assistance please contact us.
Can I purchase some of your items without embroidery on them?
Yes, let us know which items you would like to order "blank".
What is your policy on RUSH orders?
Each RUSH order is quoted individually, based on your needs and our adjustments needed to meet them. We do not use a flat rate (which might overcharge you). We look at each situation individually and account for overtime needed, express shipping costs, etc. Let us know your needs, and we'll give you a detailed quote. Please keep in mind that a RUSH order request will rush the process in which your order is processed and shipped it does not include any upgrade on shipping. We can however get quotes for expedited shipping for you if needed.
What about Out of Stock Items?
In the unlikely event that we are out of stock on an item, you will be notified by e-mail if any item you have ordered is not available. Then you will have the option of: Waiting for the item to become available, Requesting a refund, or Requesting a store credit.
Do you have minimums?
NO, we do not have and order minimums at this time. We do however offer discounts on large purchases. These discounts are calculated on a case by case basis. If you are interested in placing a large order please contact us with the items you would like to order and any details such as monograms, colors, etc that you would be requesting at the time of order and we will get back to you with a quote. Discounts start on orders over $150.00
I want to place an order but I dont see what I need or the option or color I want - what can I do?
Please contact us for all custom orders: sales@sewluckyembroidery.com with the details of what you would like.