FAQ

Do you make custom embroidered patches?

Yes! We offer custom embroidered patches with no minimum quantity. To request a quote, email sales@sewluckyembroidery.com with the subject line “Custom Order Request” and include:

  • Number of patches needed

  • Patch size in inches

  • Preferred colors

  • Design details, fonts, or personalization

  • Any reference images

  • Your deadline, if applicable

We’ll review your request and let you know whether we can create it, along with pricing and an estimated processing time.

What is your cancellation policy?

You can cancel if work hasn't begun. Cancellations requested after digitizing work has begun are subject to a minimum 20% cancellation fee. Once production begins, orders cannot be canceled or refunded, as materials and work have already been committed to your handmade order.

What if there is a problem with my order?

Please contact us so we can help resolve the issue. If we made an error, we will replace or refund the affected item at no additional cost to you. If a replacement is needed because of incorrect information provided when ordering, the replacement will be at your expense.

What is your shipping policy?

We ship within the United States only. Most orders ship within 5-7 business day's, although processing may take longer during holidays. Custom and large orders receive individual processing estimates with there quote.

Shipping transit time is additional. We’ll email your tracking information when your order ships. If you need an order by a specific date, please contact us before purchasing to discuss availability, rush processing, and shipping options.

Can you embroider an item I already own?

Please contact us before mailing anything to confirm that your item is suitable for embroidery and to receive a quote.

Once your order is arranged, mail your item to our studio with a prepaid return shipping label. Please use tracking and add any shipping insurance you would like.

We’ll notify you when your item arrives. Most items ship back within approximately 5-7 business days of arrival; large orders may require up to 14 business days. Return shipping transit time is additional.

What payment methods do you accept?

Available payment methods are displayed at checkout. For custom orders we send a PayPal invoice. If other payment options are needed just let us know.

I placed an order but haven’t received it. What should I do?

Check your shipping confirmation email for tracking information. If your order has not shipped and it has been more than two weeks please contact us.

If tracking shows a delivery problem, please contact us so we can help you determine the next steps.

Do you accept rush orders?

Rush orders may be available depending on our schedule and the work required. Please contact us before ordering with the items you need and your deadline.

Rush fees are quoted individually and cover faster order processing. Expedited shipping is separate and can be quoted if needed. We’ll confirm availability and costs before you place your order.

Is there a minimum order? Do you offer bulk discounts?

There is no minimum order quantity. Bulk discounts may be available for orders over $150 and are quoted individually based on the items, quantities, and customization required.

Please email sales@sewluckyembroidery.com with your order details to request a quote.

What if I don’t see the design, color, or option I need?

Email sales@sewluckyembroidery.com with the details of what you’re looking for. We’ll let you know whether we can accommodate your request and provide a quote if needed.